Privacy policy

By using rwproduction.dk/en/, you agree that RW Production & Management processes your personal data and cookies in accordance with the data and cookie policy below. Cookies are used to make rwproduction.dk/en/ work properly. We use cookies, among other things, to enable you to add items to the shopping cart, log in, and to improve our website.

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Brief about Privacy and Personal Data Policy

This privacy and personal data policy has been summarized in order to better inform you as a customer about what personal data RW Production & Management processes and how we process it – personal data should be understood as all data that can be associated with an individual.

RW Production & Management respects all requests for confidentiality of personal information submitted online and is mindful of the need for appropriate protection and proper handling of all personal information we receive.

If the below personal data policy cannot be accepted, RW Production & Management reserves the right to reject orders and other inquiries, as a lack of acceptance may mean that RW Production & Management cannot service the relationship that is otherwise required under applicable law.

Personal data

Personal data covers all data that can be used to identify individuals, including but not limited to first and last names, age, gender, position, private address or other physical address, email address or other contact information, whether related to their private residence or workplace.

Likewise, personal data also includes data such as behavior, purchase history, financial information, etc., all of which are used to maintain the customer and supplier relationship between customers and RW Production & Management.

What personal data do we collect and process?

You can access rwproduction.dk/en/ without telling us your personal data. When accessing the website, an ID is assigned to your session. This cannot identify you as a person.

RW Production & Management needs a number of personal data to be able to do business with you and your company, maintain customer relationship services, and market products and services. Certain information is also collected and processed in accordance with legal requirements under the Anti-Money Laundering and Recordkeeping Act.

The information below may be collected and processed when you visit rwproduction.dk/en/;
Email address, first and last name, address, phone number, age, gender, technical details (including IP addresses), behavior (including: visited URLs, event triggers, actions such as clicks, open rates, log-ins, time on each page, etc.), geographic data, and data that may be necessary for the execution of a transaction.

RW Production & Management collects and processes information about you when you:

  • Creates an account
  • Making a purchase
  • Send requests, complaints and/or interact with RW Production & Management in any other way
  • By registering and/or interacting with online marketing materials (including but not limited to newsletters, SMS and notifications, advertisements on third-party websites, etc.)
  • Submit personal data in any other way to RW Production & Management

RW Production & Management collects only the personal data necessary to provide a service or product, market services and products, or process requests. RW Production & Management does not collect or purchase personally identifiable information from third parties. RW Production & Management uses reputable card issuers for any handling of online card transactions and does not store information about payment cards. Please note that when billing, billing and banking information is stored in accordance with applicable laws in this area, including the Anti-Money Laundering and Accounting Act.

How do we use your information?

We can use the collected information in the following ways:

  • To personalize your experience on the mail and website through personalized recommendations based on your purchase history
  • To improve rwproduction.dk/en/ and marketing from RW Production & Management
  • To be able to better serve you when contacting customer service
  • To administer competitions, customer surveys, etc.
  • To be able to handle your orders as quickly as possible
  • To obtain product and trustpilot reviews
  • For follow-up on inquiries
  • For general marketing

How do we protect your information?

Our website is continuously scanned for security vulnerabilities to quickly eliminate potential data leaks and thus make our website as secure as possible. Malware is also scanned regularly.

Your personal information is stored on secure networks and can only be accessed by a limited number of employees with the rights to this type of information. These employees are also subject to our privacy policy, which ensures your rights and ensures compliance with applicable legislation in this area.

In addition to the above, any sensitive and payment information is processed on encrypted servers that cannot be accessed from the outside. Credit card information is processed by card issuers and cannot be accessed by either RW Production & Management or employees of card issuers. These transactions are not stored on internal servers and are at no time processed by RW Production & Management itself.

To whom do we disclose personal data?

Personal data submitted on rwproduction.dk/en/ or via telephone contact will only be disclosed to:

  • Internal departments / staff
  • Third parties entrusted who are necessary for the fulfillment of agreements regarding delivery, payment and servicing, including debt collection and judicial authorities
  • Business partners for the purpose of maintaining your account and/or marketing.

In order to provide the best possible experience on the RW Production & Management websites, we keep statistics on how users use the pages. The statistics are used solely in an anonymized form, for example to see which pages and content users interact with.

RW Production & Management may use Google Analytics to collect visitor statistics and, in doing so, pass on IP addresses to Google Analytics. The privacy policy for Google Analytics is accepted when visiting rwproduction.dk/en/ and can be found here:www.google.com/privacy

Among RW Production & Management and all business partners and suppliers, a data processing agreement exists that must at all times safeguard the interests of users and customers. These agreements can be presented at any time upon request.

Where are your personal data stored?

Your information is stored on servers in the EU. Some personal data is managed by a third party (data processor), who stores and processes personal data on behalf of RW Production & Management in accordance with this data policy and the applicable data protection legislation.

If at any time you wish to unsubscribe from any newsletters, please follow the instructions at the bottom of each email. However, if you have any problems with unsubscribing, our customer service can be contacted via the contact details below.

Upon unsubscribing from marketing from RW Production & Management, all commitments you have made to us will be deleted. These cannot be recreated, and if you ever wish to gain insight into what we have previously sent you, previous offers, or the like, please note that these cannot be recreated.

How long are your personal data stored for?

In the case of an active customer relationship, your data is stored for as long as necessary to enable us to provide you with service. If the customer relationship is terminated, your data is stored for up to two years, depending on the nature of the data.

You can at any time request access to or deletion of your data. Under other legislation (namely the bookkeeping and money laundering laws), all transactional data, including contact and company information, is retained for five years.

Data leak

We take data breaches and data leaks very seriously. In the event of suspicion of data leakage from RW Production & Management’s internal servers or from external partners, a series of initiatives are initiated to ensure the best possible protection for our customers and users.

This involves, among other things, identifying the potential extent of the damage, notifying potentially affected customers and users, notifying the Data Protection Authority, and taking actions to try to contain the extent of the damage.

If we suspect data leakage from RW Production & Management or its external partners, all involved parties, including the user, will be informed within 72 hours. If you suspect that your data has been leaked from RW Production & Management, please contact us at any time.

Access to information

You can always change your account information and interests, including whether you want us to contact you regarding offers of goods or services, or unsubscribe from newsletters.

You can be informed of what information we have registered about you. If you wish to receive a copy of this information, please contact us.

If you wish all data to be deleted, please contact us.

Note: Once all data has been deleted, it cannot be restored. Data required to be stored in accordance with legislation cannot be deleted upon request.

Revision

We are continuously reviewing our data processing processes. This policy is updated once a year.

Contact, change and update of the personal data policy

RW Production & Management undertakes to continuously comply with the legislation’s requirements for the protection of privacy.

If you have any questions or comments about our data policy, or about how we use your personal data, please contact our customer service.

If at any time you wish to unsubscribe from our newsletters, you can follow the instructions at the bottom of each email. However, if you are experiencing problems with unsubscribing, our customer service can be contacted via the contact details below.

Upon unsubscribing from marketing from RW Production & Management, all commitments you have made to us will be deleted. These cannot be recreated, and if you ever wish to gain insight into what we have previously sent you, previous offers, or the like, please note that these cannot be recreated.